Services
Six services, run as one registrar process
Most engagements use several of these in sequence: a diagnostic, a build, a delivery run, and a handover. A few clients only need one piece. Both are normal.
How engagements are structured
Three ways to bring us in
No packaged tiers with one plan marked as the popular choice. The right model depends on group size and whether this repeats annually.
How a build actually runs
From diagnostic call to cohort report
- Diagnostic call. A 45-minute conversation on what the workforce needs to do differently, and what's stopping them now.
- Material review. For programmes over 20 seats, we review real workflows, tickets or case material so examples aren't generic.
- Curriculum build. Modules, assessment questions and facilitation guides drafted and reviewed with the client's subject owner.
- Pilot cohort. A first run, often smaller, with a debrief before the calendar opens to the rest of the group.
- Full delivery. Scheduled cohorts through to completion, in person or live online.
- Cohort report. Assessment results, completion rates and facilitator notes sent back to the sponsoring team.
Questions we get before signing